Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with any original tags, accessories, and packaging included. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@brewell.us. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please do not send returns to the address shown on your original package unless instructed to do so.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can contact us with any return questions at support@brewell.us.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that have been used or damaged after delivery.

Please contact us if you have questions about whether your specific item is eligible for return.

Sale Items

Unless otherwise stated at the time of purchase, sale or clearance items are final sale and cannot be returned.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the original item, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must generally be in the same condition in which it was received, with original packaging and accessories where applicable. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@brewell.us.